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CodeRED

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1. What is CodeRED and why is it important to me?

CodeRED is an emergency notification service that allows emergency officials to notify residents and businesses by telephone, cell phone, text message, email and social media regarding time-sensitive general and emergency notifications. Only authorized officials have access to send notifications with the CodeRED system.

2. When will CodeRED be used?

Any notification regarding the safety, property or welfare of the community will be disseminated using the CodeRED System. These may include missing children or at-risk person’s alerts, notifications of hazardous traffic or road conditions, boil water advisories or evacuation notices.

As of 12/1/2015 CodeRED will not be used for non-emergency situations. Residents and businesses are asked to sign up for the appropriate non-emergency situations through the NotifyMe service on the City of Nashua website. Sign up for CodeRED

3. How does CodeRED work?

CodeRED delivers the notification through a high-speed telephone calling system to a phone number on the CodeRED database. City staff will access CodeRED via a secure portal on the web. A ‘call area’ will be marked identifying street addresses. Telephone numbers will be matched up electronically to these addresses through the use of Geographical Information Systems (GIS). A voice and/or text message will be sent out via the telephone with information about the incident and possibly instructions for action to be taken.

4. Does the CodeRED system replace other systems that have been used to provide time-sensitive information to residents?

This system is an enhancement to existing means of communication and is meant to supplement current or procedures used for mass notification. In addition to CodeRED, the City will still provide information to local TV, radio, and newspapers, emergency status, Nashua Community TV, Nashua OEM Facebook and Twitter accounts, and the Nashua Emergency Information Line 603-589-3456.

5. What is the difference between CodeRED and NH Alerts?

On 12/1/2015, the City of Nashua consolidated its notification registration to the NH Alerts system. This will ensure residents interested in receiving alerts from both the City of Nashua and the State of NH will be in one database. Both systems use CodeRED as the backbone of their communication system. Residents & businesses may also sign up for free weather alerts through NH Alerts. For more frequently asked questions about NH Alerts, click here.

6. Does the CodeRED system already have my telephone number, or do I need to sign up to receive CodeRED notifications?

Initially, all phone numbers listed in the “white pages” are entered by the city into the CodeRED system. However, this database does not include cell phone numbers or VoIP-phone (Internet calling) type numbers.

No resident should assume that their information is in the system. Therefore we urge all persons living or working in Nashua to enter their phone numbers into the CodeRED system along with their home or work address. In this way everyone can be quickly receive CodeRED emergency notices from the City. The CodeRED page of the City of Nashua website, has a link to the CodeRED Community Notification Enrollment page where you can register online.

7. I have a business located in Nashua. Can I arrange to have CodeRED contact my business?

Yes. Fill out the CodeRED registration form but be sure to select the “This address is business” option. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants will disrupt the process and the calls will not be delivered. Businesses should register their main number and establish a procedure for distributing the CodeRED notification to their workforce.

8. What if I want to register additional numbers for my address?

After you submit the initial registration form, you may start the registration process again and submit more numbers for the same address.

9. Is my personal information protected?

CodeRED is a service of Emergency Communications Network which takes security and privacy concerns very seriously. They will not sell, trade, lease or loan any data citizen supplied data to third parties. For a link to the CodeRED privacy policy, visit the CodeRED privacy policy.

10. How will I recognize a CodeRED notification?

A CodeRED Emergency notification will have a caller ID and phone number of the City Department that is sending the message (i.e. Nashua Police Department, 603-594-3500 or Nashua Solid Waste, 603-589-3410, etc). The 1-800 numbers utilized when CodeRED was initially implemented by the City are no longer in place.

11. What should I do if I receive a CodeRED notification?

1. Listen carefully to the entire notification.
2. You will have the option to repeat the notification by pressing any key.
3. Follow the instructions of City Officials.
4. Do not call 911 or any other City of Nashua phone number for further information unless directed to do so or if you need immediate aid from the police or Fire Department (you will only tie up emergency lines).

12. I have a cordless phone, and it does not work when the power goes out. How will the system be able to contact me?

Make sure you have at least one working corded telephone – and be sure to turn the ringer on. The CodeRED sign-up form allows you to indicate both a primary and alternate phone number. Cell phone and/or work phone numbers can be entered as alternate phone numbers. Both primary and alternate phone numbers will be contacted when a notification is sent.

13. Will the CodeRED system leave a message on an answering machine?

Yes, the CodeRED system will leave a message on a machine or on voicemail. The CodeRED system will leave the entire message in one pass.

14. What happens if the line is busy?

If the line is busy, CodeRED will try 2 more times to connect.

15. What circumstances might prevent a notification from being delivered to me?

- If your contact information has changed and you have not registered your new information.
- If you have only cordless phones in your residence, the power is out and you did not register an alternate phone number.
- If your line is busy for an extended time and your calls do not forward to voicemail or an answering machine.
- If you have a privacy manager on your main phone and you did not register an alternate phone number.

The City of Nashua will receive a report of undelivered calls and can instruct the CodeRED system to begin another round of calls to busy numbers. It is best to have an alternate phone number in the calling database for these situations.

16. Will I receive all notifications sent by the City?

If your area of the community is not be affected by the incident, the City may elect to target the notification to the specific area where the emergency is going on. In this case, you won’t receive a call even if it’s only a block away. This is an effort to ensure that only residents and businesses that need to take action receive notifications.

17. Does CodeRED have an app?

Yes, residents are asked to download the free NH Alerts app from the Google Play Store or Apple App Store. Residents will receive alerts regardless if they are within the City of Nashua borders or not, and will get alerts anywhere CodeRED is utilized in the United States. Notifications for the NH Alerts app are based on the current location of your cell phone rather than your registered address. Visit the Google Play Store or Apple App Store and search NH Alerts to download.

18. How can I make sure I receive a CodeRED notification if telephone systems are overloaded?

We recommend that you register a cell phone number which can receive text notifications into the system. During an emergency when many people are trying to utilize their phones, text notifications are much more likely to go through than a voice call.

19. How do I remove my number from CodeRED?

We highly discourage residents or businesses from unsubscribing from CodeRED as they will not receive critical emergency notifications. However, if you are in our database, and you do not want to be in our database and be contacted by CodeRED, you must email the Office of Emergency Management at eoc@nashuanh.gov. After receipt of your email, the Office of Emergency Management will confirm the addresses, phone numbers, and email addresses that you would like to remove from the system and will keep a record of this request.