News Flash

City of Nashua News

Posted on: March 23, 2020

City of Nashua Response to COVID-19: Hotline for Citizens

Covid-19 Hotline

Nashua, NH - Officials in the City of Nashua continue to actively monitor and respond to the rapidly Coronavirus Disease 2019 (COVID-19) situation. The City activated a Virtual Emergency Operation Center (EOC) to coordinate the City-wide effort led by the Office of Emergency Management, Division of Public Health and Community Services, and School District. City officials are meeting daily through video chat to coordinate on the emergency response and continuity of essential services. Working with community partners and businesses, five task forces have been developed including public health response, municipal continuity, school issues, economic recovery, and community distribution. In addition to these task forces focused on the COVID-19 situation, your police, fire, public works, and transit crews are working behind the scenes to keep the City safe. 

On Thursday, March 19, 2020, the City of Nashua Division of Public Health and Community Services  (DPHCS) launched a hotline for residents to call to ask any health-related questions regarding COVID- 19. The Nashua COVID-19 hotline will be available seven days a week from 8 a.m. to 9 p.m. If  someone calls during off-hours, they can leave a voicemail and a DPHCS staff member will get back to them the next day. The number to call is 603-589-3456. If someone has other questions about COVID-19, such as city services, business needs, school operation, donations or volunteer opportunities, the hotline is set up to direct them to the appropriate City Division. In an effort to ensure all residents are informed of accurate and updated information, a list of frequently asked questions (FAQ) and answers has also been added to the City’s website with guidance on health concerns and the status of city services. This COVID-19 FAQ can be found at www.nashuanh.gov/COVID19. The goal of the Nashua COVID-19 hotline is to inform our residents of accurate and updated information to keep them safe and healthy during this rapidly evolving situation. 

Personal Protective Equipment (PPE) and cleaning supplies are sought by the City of Nashua to support city services, public safety, community partners and local nonprofits in response to COVID-19. The City is asking for the public’s assistance in donating specific items by dropping them off at a designated collection site. Donation bins will be set up at the Traffic Building at 9 Stadium Drive, Monday, March 23 through Wednesday, March 25 from 9 a.m. through 12 p.m. Bins will be labeled for specific items. Please drive carefully, cones will be set up to direct the flow of traffic. The Nashua Department of Public Works staff will monitor and collect items from the bins. 

Keeping in mind the health and safety of City residents and City employees, government officials have decided that Nashua’s City Hall and other City buildings will  be closed to the public effective at 5 p.m. on Wednesday, March 18, 2020 until further notice. During this time, the city will continue to provide a variety of services online, via regular mail, via dropbox, as well as via phone and email. City employees will be working both remotely and in limited numbers onsite, but will continue to serve residents. 

For a full list of currently operating city services and contact information, visit www.nashuanh.gov. For additional information regarding COVID-19, please visit the City of Nashua website at www.nashuanh.gov/COVID19. For additional information and resources, visit the CDC (www.cdc.gov/coronavirus) and NH DHHS (www.nh.gov/covid19). 

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