June 2, 2022 8:00 AM
Wastewater Billing Software Conversion: June 2022
The City will be converting the Wastewater billing system to new software beginning June 7, 2022 through June 15, 2022. Online payments will not be available effective June 3, 2022 and we will have limited access to account information while going through the conversion process. All payments received in house will be date stamped and entered as of the date we received once the new billing system is up and running. Online payments should be available by June 28th.
This new billing system will result in a new format of your account number. The new account format will be shown on your bill as follows:
ACCOUNT # - CID
This new account number format will be on all commercial billings beginning June 20th and on all residential billings beginning in July. If you submit payment through your bank’s online bill payment system, please ensure that you update your account number to the new format.
Thank you for your patience and understanding during this time.