Civil Rights & Title VI

Title VI Program

NTS operates its services and programs without regard to race, color, national origin or any other characteristic protected by law included in Title VI of the Civil Rights Act of 1964. Under the Civil Rights Act of 1964, and as a recipient of federal funding under the programs of the Federal Transit Administration (FTA) of the U.S. Department of Transportation (US DOT), NTS has an obligation to:

  • Ensure the level and quality of NTS services are provided in an equitable and nondiscriminatory manner. Additionally, the quality of all NTS services are sufficient to provide equal access to all riders in its service area;
  • Promote full and fair participation in NTS decision-making without regard to race, color, or national origin;
  • Provide meaningful access to transit-related programs and activities by persons with limited English proficiency;
  • Ensure a program is in place for correcting any issues of discrimination in NTS services.

For more information on NTS Title VI policies and programs please contact:

NTS Transit Administrator

11 Riverside St. Nashua, NH 03062

(603) 821-2035

NTS Title VI Plan & Notice

Nashua Transit System is committed to ensuring that no person is excluded from participation in, or denied the benefits of its transit services on the basis of race, color, or national origin, as protected by Title VI in Federal Transit Administration (FTA) Circular 4702.1.A. The NTS Title VI Plan and notice to the public can be found below:

NTS Title VI Plan

NTS Title VI Notice

NTS Title VI Complaint & Investigation Procedures

Any person who believes they have been aggrieved by an unlawful discriminatory practice regarding Nashua Transit System’s programs or services has the right to file a formal complaint. Any such complaint must be in writing and submitted to the NTS Transit Administrator within one hundred eighty (180) days following the date of the alleged occurrence. To file a complaint, please fill out an NTS Title VI Complaint Form which can be found below. Please fill out the ENTIRE form!

NTS Title VI Complaint Procedure

NTS Title VI Complaint Forms

NTS will process complaints that are fully complete. Once the complaint is received, NTS will review it and the complainant will receive an acknowledgement letter informing them if their complaint will be investigated. NTS has up to thirty days to investigate the complaint. If more information is needed to resolve the case, NTS may contact the complainant. The complainant has thirty days from the date of the request to send the information to the investigator assigned to the case. If the NTS investigator is not contacted by the complainant or does not receive the additional information within thirty days, NTS can administratively close the case. Additionally, a case can be administratively closed if the complainant no longer wishes to pursue their case. 

After the investigator reviews the complaint, one of two letters will be issued to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. A LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, he/she has ten days after the date of the closure letter or the LOF to do so. 

A person may also file a complaint directly with the Federal Transit Administration (FTA), at: 

Federal Transit Administration, Office of Civil Rights

1200 New Jersey Avenue SE, Washington, DC 20590

Title VI Complaint Form

If you need assistance completing this form due to a physical impairment or other reasons, please contact NTS by phone at (603) 821-2035 or via fax at (603) 821-2042.