Phase 3: Pilot Service

Effective Monday, August 24, 2020

Beginning Monday, August 24, 2020 Nashua Transit System will launch a pilot program of future bus service with Phase 3 of the return to service plan.

About the Pilot

The pilot program is a way to test out a new set of bus routes and schedules before making long-term changes to the bus system. NTS has developed this pilot in conjunction with Phase 3 of our return to service plan. Nashua Transit System has taken a comprehensive review of the entire transit system and has redesigned bus service with efficiency in mind to include additional locations and increased frequency of service to better meet the needs of Nashua’s citizens. The result is a pilot program of what NTS envisions as their future service model. Rider benefits will include expanded service areas, increased frequency of service to popular destinations, and increased Saturday service.

Interested in More Details? 

Get the full picture of how NTS has progressed through the pandemic by checking out any of these resources:

  • This story map created by Nashua Regional Planning Commission gives you a full history of our service phases, from March 2020 through the present! (Note: The story map is best viewed on a desktop.)
  • For an overview of each route, including added and retired service areas, please see our Phase 3 Pilot Presentation (PDF)
  • Check out our YouTube video below! We'll take you through the details of the Phase 3 Pilot Service route by route.

Routes

The Phase 3 Pilot service plan includes ten Daytime Service routes and three Night Service routes. Certain routes have been modified to include additional service areas. All daytime routes now depart the Transit Center on the hour or on the half hour. Night routes will return to departing at 45 minutes past the hours. View a comparison of our routes in the chart below. Click on a route icon to view the new schedule.

Please Note:  

  • Timetables and maps for most routes have changed.
  • Some bus stops have changed.
  • Extended service hours for most routes!
  • The Rt 4 & Rt 8 have been eliminated in the Phase 3 Pilot Program. Service areas will be covered by Routes 59, & 12.
  • The Rt 10 & Rt 10A have been eliminated, but service to Walmart will be covered by the Rt 2A and service will now increase to Monday-Saturday.
ROUTE:
DEPARTING:NEW SERVICE AREA:PRE-COVID-19 SERVICE AREA:
Route 1
Monday - Saturday

  • Original service area

  • Nashua Senior Center, Lock St, Greeley Park, Manchester St
Route 2

Monday - Saturday

  • NEW ROUTING!
  • Now servicing Sargent Ave, Park & Ride Entrance, & Northwest Blvd

  • Manchester St, Amherst St, Dartmouth Hitchcock, Westside Plaza
Route 2A
Monday - Saturday
Now on the hour

  • NEW ROUTING!
  • Servicing Walmart every hour!
  • Now operating Mon-Sat!

  • Manchester St, Amherst St, Exit 8 Park & Ride, Westside Plaza
Route 3
Monday - Friday ONLY
Now on the hour

  • NEW ROUTE!
  • Canal St eastbound, E Street, Arlington & Burke St, Marketplace Plaza
  • No Saturday service

  • n/a

Route 4,
Route 4 Eliminated during pilot

  • No longer serviced 
  • Area will be covered by Rt 5Rt 12

  • Harris Rd, Conant Rd, Main Dunstable, Kinsley St
Route 5
Monday - Friday ONLY

  • Original service area
  • No Saturday service
  • Area will be covered by Rt 6 & Rt 12 on Saturday

  • Lake St, Arel Manor, Northeastern Blvd, Kinsley St.
Route 6
Monday - Saturday
Now on the half hour

  • NEW ROUTING!
  • Now serving W. Hollis St to Riverside St. and Northeastern Blvd
  • On-call service to the Nashua YMCA

  • East Dunstable, Spit Brook Rd, Pheasant Lane Mall, Rivier
Route 6A
Monday - Saturday
Now on the hour

  • Original service area
  • Now operating Mon-Sat!

  • Rivier, Pheasant Lane Mall, Spit Brook Rd, East Dunstable
Route 7
Monday - Saturday
Now on the half hour

  • Original service area

  • Nashua Senior Center, Crown Hill, Marketplace Plaza, Spring St
Route 8
Route 8 - Eliminated during Pilot

  • No longer serviced 
  • Area will be covered by Rt 9Rt 12

  • West Hollis St, Will St, Ledge St, Nashua Mall, Riverside St
Route 9
Monday - Saturday
Now on the half hour

  • NEW ROUTING!
  • Now servicing Ledge St and Gatewood Manor, Hollis Crossing, & Kinsley St
  • Now Servicing Hannaford & Nashua Mall on the outbound & inbound!

  • Clocktower, Hollis Crossing, Nashua Mall, Broad St Pkwy
Route 12
Monday - Saturday
Now on the hour

  • NEW ROUTE!
  • Route is the same as our Phase 2 West Route. Covers Lake St, West Hollis St out to J-Don’s Variety, Will St @ Gatewood Manor, and Ledge St

  • n/a
Route 10
Route 10 - Eliminated during Pilot

  • Area will be covered by Rt 2A and will now run Mon-Sat!


  • Tuesday & Friday service to Westside Plaza & Walmart
Route 10A
Route 10A - Eliminated during Pilot

  • Area will be covered by Rt 2A and will now run Mon-Sat!

  • Tuesday & Friday evening, & Saturday service from the Transit Center to Amherst St, & Walmart
North Route
Monday - Saturday
Night Service

  • Original service area

  • French Hill, Amherst St, Westside Plaza
Central Route
Monday - Saturday
Night Service

  • NEW ROUTING!
  • Covers Crown Hill, Lake St, Hollis Crossing, and Nashua Mall

  • Crown Hill, Pine Hill, Nashua Mall, Kinsley St
South Route
Monday - Saturday
Night Service

  • Original service area

  • Riverside St, Northeastern Blvd, Pheasant Lane Mall, Rivier

Systemwide Maps

Phase 3 Pilot - Day Service Map
Phase 3 Pilot - Night Service Map

Hours

Service hours are as follows:

DAYTIME SERVICE:
Monday - Friday
6:00 am - 6:50 pm
*Saturdays9:00 am - 5:50 pm

*Note Rts. 3 & 5 do not run on Saturdays.

NIGHT SERVICE:
Monday - Friday
6:45 pm - 10:35 pm
Saturdays5:45 pm - 10:35 pm


Fares

To limit driver-passenger interactions, we are currently accepting the following fares only, until further notice:

  • Exact Cash
  • Monthly Passes
  • Single-ride tickets
  • Token Transit (Touch-free Mobile Bus Fare App)
  • Senior Citizen ID Cards
  • Honored Citizen ID Cards
  • Student IDs (NCC & Rivier)

Please note: To limit driver/passenger interaction and maintain a safe distance, drivers will NOT punch ride cards until further notice. Partially used ride cards can be exchanged at the Transit Center. In place of ride cards, NTS will now offer ride ticket packages which can also be purchased at the Transit Center during regular hours.


New! On-Demand Night Service

As part of the Phase 3 pilot, NTS will run an on-demand service between the hours of 7:00pm and 10:00pm, Monday-Friday. Reservations will be based on availability and are first-come first-served. This On-Demand service will be shared-ride origin to destination anywhere in the City of Nashua. Passengers can call (603) 880-0100 ext. 1, same day or up to 1 week in advance to make a reservation. Fare for this service will be $5 each way, exact change only. Advanced reservations are encouraged.


Public Input

Input from riders, community members and local stakeholders are highly encouraged. During this pilot period NTS will seek public input on the changes through a variety of public outreach formats and events including:


COVID-19 Safety Measures

Nashua Transit System regards the safety of our passengers and staff as our No. 1 priority. For this reason, NTS has implemented the following safety measures:

  • Reduced Capacity: Buses will run with a significantly reduced passenger capacity to maintain physical distancing. 
  • Safety Barriers: Barriers have been installed in the front of all buses to limit driver-passenger interactions. These Plexiglas dividers allow an added layer of protection for the driver, while still allowing passenger access to the fare box at the front of the bus.
  • Hand Hygiene: Hand sanitizer dispensers have been installed on all vehicles for passenger use.
  • Face Masks: All passengers are asked to wear face masks while using our services per the City of Nashua Ordinance #O-20-018.
  • Physical Distancing: Passengers are asked to maintain a physical distance of 6 feet whenever possible. Signage has been placed on seats to notify passengers where to sit in order to maintain safe distance from others.
  • DO NOT ride if you feel ill: Passengers are asked to not ride the bus if feeling ill or experiencing symptoms of COVID-19.
  • Daily Cleaning: NTS continues to clean and disinfect all vehicles and facilities on a daily basis.