City Services & Closures during COVID-19

Nashua City Hall will fully reopen to the public on Monday, June 7.


For the past year, throughout the pandemic, all essential city services have remained available to residents by way of regular mail, dropbox, online and by phone, as well as limited entry into City Hall for some departments. With the full reopening of City Hall, all departments offering in-person services will accept walk-in customers and those with appointments during regular business hours, Monday through Friday, 8 a.m. to 5 p.m. (hours may differ among departments for some services; please allow enough time for last call to the service window for staff to assist you).

Mayor Jim Donchess, along with public health and emergency management officials continue to monitor and respond to the COVID-19 virus. Safety protocols and helpful signage are in place for members of the public who enter City Hall.

The City of Nashua requires all individuals inside to wear a face mask, effective August 25, 2021

Transit Center -- Renovation Construction to begin 7/26.            

The Nashua Transit Center will be undergoing significant renovations throughout Summer 2021- Winter 2022. Construction is set to begin on Monday, July 26, 2021 and will continue through February 2022. To receive updates, visit the Transit Center Renovation Construction page - Renovation Construction details and schedule            

City Hall Construction

Nashua City Hall construction is complete and is open.

Appointments

Residents who have made appointments with a department can enter City Hall and proceed to the proper department at their scheduled time. 


Please see Division and Department Contact and Service Updates Below:

Don’t see the Office or Department you need above?
Visit Departments A-M or 
Departments P-W


Police

The Nashua Police Department, in an effort to minimize the spread of COVID-19, has made minor modifications to their normal operations. Nashua Police will continue to respond to every emergency call as normal. The Nashua Police will be postponing business transactions until further notice. Nashua PD personnel will be asking additional screening questions during their public interactions. Officers will ask citizens to step outside when it is necessary to speak in person. If face-to-face contact is not necessary, an officer may contact you via phone. Whenever possible, we are asking the public to please contact the Nashua Police Department at 594-3500 for all non-emergency calls rather than responding to the agency in person. The public should continue to call 911 for an emergency.

Fire Rescue

Nashua Fire Rescue is suspending all non-essential support services, which include, but are not limited to burning permits and fire prevention tours/activities.  Public access is limited to all Fire Rescue buildings and focused on maintaining our operational readiness.  We have transitioned one Deputy Chief to Administration to act as the Operations Manager for the duration of this event.  The Assistant Chief is focusing on supporting our day-to-day operations and the Chief is maintaining command of the overall organization.  We are committed to the health and safety of our employees, their families and ALL citizens of Nashua.  We implore all to use common sense and common curtesy during this uncommon event.  Rest assured the men and women of NFR are here for you should you need us!
For information:
- Visit their website
- Twitter
or call 603-594-3651.
Know when to call 911 - And when you shouldn’t (2 minute video)

Library

Nashua Public Library is open and curbside pickup is available Monday-Thursday, 10 a.m.-7 p.m. and Saturday, 10 a.m.-2 p.m.  Library staff are available by telephone and chat from 9-7 Monday – Thursday and 9-5 on Friday and Saturday. 

The Adult, Teen and Children’s areas are open for browsing during all of the hours the library is open and computers are available for use during those same hours. The Chandler wing and our meeting rooms remain closed at this time. 

https://www.nashualibrary.org/

Public Works

DPW offices will open to the public on June 7, should residents need in-person assistance. More information can be found here: https://www.nashuanh.gov/386/Public-Works-Division

Trash pickup, landfill operations, the wastewater treatment plant, inspectors, road operations and mechanics to repair equipment will continue normal operations for Nashua’s DPW. For information, visit their website or call and leave a message. DPW updates are also posted on Facebook

  • Administration & Engineering 603-589-3140
  • Solid Waste 603-589-3410
  • Street Department 603-589-4750
  • Parks & Recreation 603-589-3370
  • Wastewater 603-589-3560

Nashua Parks and Recreation is pleased to announce its Summer Camp lineup

Visit nashua.recdesk.com for information 


Public Health

After nine months of renovation, the Nashua Division of Public Health and Community Services (DPHCS) has moved back to 18 Mulberry Street in Nashua on June 21, 2021.

For information about services, use the information provided below.

Click below for information on the following departments:

  1. Community Health: 603-589-4500
  2. Community Services: 603-589-4560
  3. Environmental Health: 603-589-4530
  4. Welfare: 603-589-4555

The Nashua DPHCS continues to answer any health-related questions Monday through Friday from 8 a.m. to 5 p.m. through the Nashua COVID-19 Hotline. Residents can access this hotline by calling 603-589-3456. For additional information about COVID-19, including testing and vaccination, please visit https://www.nashuanh.gov/1332/COVID-19


Nashua School District

To keep current with the latest school information, please visit the Nashua School District website.

Registration for the upcoming school year is ongoing. Please click here to learn more about the registration process.


Community Development

All Community Development offices will be open as usual from 8 a.m.-5 p.m. The Building Permit counter will close at 4:30 p.m., but a Dropbox will be available to drop information off after 4:30. For more information, visit https://www.nashuanh.gov/274/Community-Development or call 603-589-3095.

Transit

Nashua Transit System continues to operate bus and paratransit services Monday through Saturday on a regular schedule. For more information and updates, please visit www.RideBigBlue.com


Economic Development

Nashua’s Economic Development Department has continued to operate as normal for the past year and will continue to do so moving forward. For information about the department or to contact, visit: https://www.nashuanh.gov/1308/Economic-Development or call 603-589-3072.

Motor Vehicles & Taxes

Nashua’s Motor Vehicle Department will continue to offer the following services beginning on Monday, June 7th.  Department hours will be 8 a.m. to 4:45 p.m.  

You will be able to schedule an in-person appointment up to three weeks in advance. These appointments are for the services listed below.

  • Registration  and title transfers of newly purchased vehicles.
  • New residents who have moved to Nashua from another State.
  • New residents who have moved to Nashua from another town or city in New Hampshire 
  • OR any service that can't be completed online

To schedule an appointment, click the link below. If  you do not have internet service you will be able to schedule an appointment by telephone 589-3200 option 1. Customers are encouraged to be on-time for their scheduled appointment but not too early since all appointments are usually full.

Schedule an Appointment >

Customers are still encouraged to make an appointment for these services.  For your convenience, appointments can be made up to three weeks in advance.  Please report in a timely manner for your assigned appointment, but not too early to limit overcrowding.  

Walk-in service is available.  Please be advised that there may be lines and longer wait times for Walk-in service.

To make an appointment, visit https://www.nashuanh.gov/404/Motor-Vehicle-Registration and click on the blue button that says “schedule an appointment.”

PLEASE NOTE:  All other motor vehicle registrations can be processed online, by mail or drop off.   Drop off should only be used for renewals and please make sure your name and phone number are on your envelope. 

Citizens may email us at mvr2@nashuanh.gov call us at 589-3200 for Motor Vehicle Registration questions.  

Visit the Motor Vehicle Registration webpage... 

Property Tax & Wastewater

Nashua’s Property Tax & Wastewater Department will be open to the public for general services related to property taxes and wastewater and will also continue to accept online, mail-in and drop off service.    Department hours will be 8 a.m. to 4:45 p.m., Monday through Friday.

If you still wish to use online, mail-in or drop off service for payments, we recommend that you include the bottom portion of your tax bill with your payment in order to insure payment is applied to the correct account.  

You can also use the secured drop off box at the back entrance of City Hall (Elm Street). We highly recommend you do not mail cash or place cash in the drop off box.   Please include a self-addressed stamped envelope if you need a paid receipt, a cancelled check or mortgage statement will also suffice as a receipt for federal tax purposes. Payment receipts will be provided after the tax payment time period is complete.

Citizens may email us at propertytaxes@nashuanh.gov or call us at 589-3190 for tax questions.   


Pay Bills

  • Payment of Parking Fines (tickets) Can be made in one of two ways: (1) online via our website portal (https://www.nashuanh.gov/paybills); (2) via mail (checks only and post dates will be honored as the date of payment with envelope provided by the city).
  • Tax and Sewer (wastewater) payments: Can be made in one of two ways: (1) online via our website portal (https://www.nashuanh.gov/paybills); (2) via mail (checks only and post dates will be honored as the date of payment with envelope provided by the city).
  • Lease parking payments: Can be made in one of two ways: (1) online via our website portal (https://www.nashuanh.gov/paybills); (2) via mail (checks only and post dates will be honored as the date of payment with envelope provided by the city).


City Clerk’s Office

The City Clerk’s Office is pleased to announce that the office will be open for all transactions beginning June 7, 2021 between the hours of 8 a.m. and 5 p.m. 

We also continue to serve our residents by offering online scheduling to apply for a marriage license, for voter registration and for new dog registration.

Requests for vitals and renewal of dog licenses continue to be available online, by mail or via the drop box located at the back of City Hall. Please note that the City Clerk’s Office has been temporarily relocated to the Auditorium, located on the 3rd floor of City Hall. If you need assistance, please contact (603) 589-3010 option 5 or via email at cityclerkdept@nashuanh.gov.

 To schedule an appointment or for further information, visit https://www.nashuanh.gov/193/City-Clerks-Office

Birth, death or marriage certificate: To request a certified copy of a birth, death or marriage certificate online, visit https://www.vitalchek.com/home.aspx OR visit https://www.nashuanh.gov/241/vital-records for regular mail requests.

Dog license renewal: To request a new dog license by mail OR to renew a dog license online or by mail, visit https://www.nashuanh.gov/193/City-Clerks-Office

for ONLINE ONLY requests - https://pay.eb2gov.com/Service/DogLicensing/1391?towncode=1646&source=DL&towncodemasterid=296

for regular mail Application requests - https://www.nashuanh.gov/DocumentCenter/View/181/Dog-License-Application-PDF?bidId 


Administrative Services Division:


Assessing and GIS Department
ASSESSING OFFICE

The Assessing Department will be open from 8:00 am to 5:00 pm Monday through Friday for walk-ins. Residents should enter the new Assessing kiosk on the lower level of city hall.  If residents would prefer to schedule an appointment, they may call (603) 589-3040, or email the Assessing Department at assesshelp@nashuanh.gov.

OTHER IMPORTANT INFORMATION:

City Dropbox: The City of Nashua’s drop-box slot is located at back of City Hall. Park in the lot behind the building off Elm Street and head toward the back doors. The drop-box slot is in the wall in between the doors. Make sure your name and phone number are on your envelope.