Policies & Procedures

Reasonable Modification Policy

It is the policy of the Nashua Transit System (NTS) to uphold and assure full compliance with the Americans with Disabilities Act (ADA), and all related statutes. ADA and related statutes provide that transportation entities are required to make reasonable modifications/accommodations to policies, practices, and procedures to avoid discrimination and ensure that their programs are accessible to individuals with disabilities under any program or activity receiving Federal assistance. Any individual, group of individuals or entity that wants NTS to modify its service to accommodate a disability may make a request for modification.

Real-time operational modification requests can be made directly with the driver or by calling dispatch at (603) 880-0100.

• Reasonable Modification Policy (PDF)
• Política de Modificación Razonable (PDF)

• Reasonable Modification Request Form (PDF)
• Formulario de Solicitud de Modificación Razonable (PDF)

ADA Complementary Paratransit Appeal Process

If you feel that you have received an incorrect eligibility determination, you have the right to appeal.

• ADA Complementary Paratransit Appeals Process (PDF)
• Proceso de apelación de la ADA (PDF)

• ADA Complementary Paratransit Appeals Request Form (PDF)
• Formulario de apelaciones de la ADA (PDF)

ADA Complementary Paratransit Complaint Form

If you feel you have been discriminated against and would like to file a complaint against NTS or one of its employees, fill out a complaint form and NTS staff will review it and get back to you as soon as possible.

• Complaint Form (PDF)
• Formulario de Quejas (PDF)

No-Show Policy

Nashua Transit System is happy to provide service to members of the community. The need for transportation is great and space is at an optimum. Please keep in mind that if you reserve a time slot for a trip it is very important that you call in advance to cancel if the van is no longer needed. Remember, this could open a spot for someone else! 

• No-Show Policy (PDF)
• Política de no presentación (PDF)

Visitor Policy

NTS ADA Complementary Paratransit Service Visitor Policy applies to those who have been certified as "ADA Paratransit eligible" by another public entity and are seeking ADA Complementary Paratransit transportation.

• ADA Complementary Paratransit Visitor Policy (PDF)
• Política de visitantes (PDF)

Excessively Long and Missed Trip Definitions

• Excessively Long and Missed Trip Definitions (PDF)
• Viajes excesivamente largos y perdidos (PDF)