Frequently Asked Questions

How do I apply for help? You must come in to the office to pick up the application. At that time an intake worker will assess your current situation, and set you up for an appointment to be seen by a case technician. The intake worker will also inform you in writing of the required documentation you will need for the case technician. In unusual circumstances the intake worker may assess that the applicant needs to meet with a case technician immediately.

Do you provide housing? The City of Nashua Welfare Department does not provide housing, but will refer the applicant to housing resources including homeless shelters, housing authorities, and local housing providers.  Programs for housing and rental assistance can be found at New Hampshire Housing Finance Authority or call 1-800-640-7239 (NH Only).

How do I know if I am eligible for assistance? After meeting with a case technician and providing all necessary documentation you will receive a written decision regarding your application. Each applicant’s household circumstances including social/economic factors are reviewed between the applicant and the case technician in a confidential setting before a decision is issued. If you are dissatisfied with the decision you have the right to ask for an appeal or "Fair Hearing".

What are the income guidelines for eligibility, and is money or checks given to the applicant if eligible? Income guidelines change based on several factors. Specific questions involving benefit amounts will be discussed between the case technician and applicant. If the applicant is deemed eligible for assistance, a voucher will be issued to a vendor such as a landlord or grocery store.

Are you social workers? The case technicians are neither social workers or case managers, but will refer the applicant to other organizations if warranted.

How do I report suspected child abuse? If an immediate threat to a child’s safety is present, contact your local police department immediately. If you feel an investigation is warranted on suspected child abuse or neglect, contact the Division of Children, Youth, and Families by calling 1-800-894-5533.

Will there be additional requirements put on the applicant if assistance is granted? Yes, depending on the applicant’s circumstances. Able-bodied applicants may be required to perform community service work to repay the City for their debt as well as prove that they are looking for gainful employment. Applicants needing long term assistance will be required to apply for such programs. These requirements are given to the applicant in writing and are discussed during the interview between the applicant and the case technician.

Are there consequences if the applicant refuses to cooperate with written requirements? Yes, an applicant refusing to cooperate with written requirements may be deemed ineligible for assistance as warranted by NH law. The consequences will be discussed between the applicant and the case technician during the interview process.

How many times does the applicant have to see a case technician for assistance, and are there time limits on the program? Each time an applicant requests assistance an interview must take place between the case technician and applicant. Since the City of Nashua, Welfare Department provides short term emergency assistance, applicant eligibility for the program is assessed at each interview between the applicant and case technician. There are no time limits on receiving assistance as long as the applicant meets qualifying criteria.